Alerts
Our Rule Engine triggers event-based alerts whenever key KPIs are missed or at risk of deviation.
Rule Engine / Booking Office Template
The Rule Engine uses the template to define the structure, contact parties, and trigger escalation.
Escalation
The Rule Engine identifies each department's POC in the third step and escalates only transactions exceeding the threshold.
Case Management
End-to-end case management, including ticket creation and tracking, is initiated.